Yes. Murano glass is exceptionally strong, all Alba Rose pieces are. While it's durable enough for everyday wear, we recommend avoiding hard knocks, abrasive surfaces, and extreme temperature changes to keep your jewellery looking beautiful for years to come.

A tiny amount of your loved one's ashes is carefully sealed within molten Murano glass during the creation process. As the glass cools and solidifies, the ashes become permanently suspended inside, forming a beautiful, one-of-a-kind gemstone that symbolises love and remembrance.

Absolutely. You can choose from a wide range of Murano glass colours and precious metal options, including sterling silver, white gold, yellow gold, and rose gold. Each combination creates a unique and personal design, allowing you to select a style that best represents your loved one.

Placing your order is simple. Just choose your preferred design, glass colour, and metal on our website, then complete the checkout. Once your order is placed, we'll send you a free ashes collection kit with full instructions on how to send a small sample of ashes to us securely.

Once we receive the ashes, most silver jewellery takes around 3 weeks to complete, while gold items may take 4 weeks due to the extra hallmarking step. If you have a special date in mind, please let us know — we'll do our best to accommodate it.

Yes, we can ship to an alternative address if you wish. Simply enter the delivery details at checkout, or contact us after ordering to confirm where you'd like your finished piece sent.

We accept all major debit and credit cards, PayPal, and Klarna — allowing you to pay in full or spread the cost over time. All payments are processed securely using encrypted checkout technology.

You'll receive email notifications at each key stage of the process — from when we receive your ashes to when your piece is being made and finally when it's dispatched. You can also contact our support team at any time for an update. The faster way is to chat to us online.

Every piece is carefully checked before dispatch, but if you find any issue with your jewellery, please contact us immediately. We'll repair, replace, or refund your order in line with our quality guarantee and returns policy.

Only a small amount of ashes is used to create your piece. Any remaining ashes are treated with the utmost respect and are returned to you along with your completed order, unless you ask us to hold them for another piece.

We use authentic Murano glass, handmade in the Venetian tradition and specially formulated for strength, clarity, and brilliance. This premium glass allows the ashes to be beautifully encapsulated, creating a gemstone that catches the light with remarkable depth and colour.

Clean your jewellery gently with a soft cloth and mild soapy water. Avoid harsh chemicals, ultrasonic cleaners, or prolonged exposure to moisture. When not being worn, store it in a soft pouch or box to protect it from scratches.

Yes, we can combine ashes from more than one person into a single glass gemstone. Many families choose this option to create a shared keepsake that represents the bond between loved ones.

No, we cannot incorporate hair into the Murano glass due to the heat generated during the forming process of the gemstone.

Absolutely. We are honoured to create jewellery for cherished pets as well as people. The process is exactly the same, and you can choose from the same range of designs, colours, and metals.

Yes, many of our pieces can be personalised with engraving on the inside or reverse side. You can add names, dates, or short messages — simply select the engraving option when ordering.

Yes. Our charm beads are made to standard European sizing and fit Pandora, Chamilia, and most other branded charm bracelets. They can also be worn on necklaces if preferred.