This easy to navigate guide has been designed to help answer any questions you may have about our products and services.

If you still have questions, feel free to contact our customer service team using the chat button in the bottom right of the screen, and we'll get back to you as soon as we are able.

Send us an Email

We've made the process of ordering your Alba Rose ashes jewellery simple, secure, and filled with care at every stage.

Step 1: Choose Your Jewellery

Explore our collection of rings, pendants, bracelets, earrings and charms. Every piece can be personalised with your choice of Murano glass colour and precious metal, creating something truly special.

Step 2: Place Your Order

Once you've chosen your design, place your order securely through our website. If you prefer, you can place your order with your funeral director or crematorium.

Step 3: Receive Your Ashes Collection Kit

We'll send you a free collection kit with everything you need to securely send a small token of ashes to us.

Inside you'll find:

An order form with clear instructions
A secure foil ashes pouch and spoon
A prepaid tracked return envelope
A finger sizing tool

We only ever need a teaspoon of ashes to create your gemstone. Any that remain will be carefully returned to you with your finished jewellery.

Step 4: Your Gemstone is Crafted

If our glass studio, skilled artisans use traditional lampworking techniques with authentic Venetian Murano glass to encase the ashes within a gemstone. Each one is individually handmade, unique, and a lasting tribute to your loved one.

Step 5: Jewellery is Finished

Once your gemstone has been created, it is carefully set into your chosen jewellery mount by our expert jewellers. Every piece is polished, checked, and finished to the highest standard, ready to be treasured for years to come.

Step 6: Delivery of Your Jewellery

Your completed jewellery will be presented in our luxury gift packaging. We'll notify you by email as soon as it's on its way, ready for you to wear or to give as a meaningful gift.

Your Alba Rose jewellery begins with Venetian Murano glass, world-renowned for its purity, colour, and beauty.

Each glass gemstone is one of a kind, hand-made by our talented glass makers at our specialist production studio.

Into this beautiful glass, we enclose a small token of your loved one’s ashes, holding them inside a radiant gemstone that you can treasure forever.

The result is jewellery that holds both artistry and memory, a tribute you can wear close to your heart.

Our 12 Glass Colours

Choose from one of 12 unique Murano glass colours, each carefully selected for its gem-like appearance.

Aquamarine

The Aquamarine Murano glass has a soft baby-blue hue that evokes the calm and clarity of tranquil waters. Its gentle brightness brings a peaceful, uplifting presence to your ashes jewellery.

Diamond

The Diamond Murano glass is beautifully clear and radiant, with a pure crystal-like brilliance. Its timeless transparency highlights the ashes within, creating a classic and elegant tribute.

Morganite

The Morganite Murano glass glows with a delicate light peach tone, symbolising warmth and tenderness. Its soft elegance adds a gentle, heartfelt beauty to your ashes jewellery.

Tourmaline

The Tourmaline Murano glass has a graceful dusky pink shade, offering a sense of comfort and serenity. Its subtle depth brings a warm, sentimental beauty to your ashes jewellery.

Lavendite

The lavendite Murano glass displays a soft lilac hue, radiating calm and tranquillity. Its delicately light purple tone brings a serene and graceful beauty to your ashes jewellery.

Rosalite

The Rosalite Murano glass shines with a vibrant pink colour, full of charm and gentle brightness. Its lively yet tender hue adds a loving touch to your ashes jewellery.

Amethyst

The Amethyst Murano glass glows with a rich dark purple shade, symbolising dignity and devotion. Its deep, regal tone adds a striking and meaningful presence to your ashes jewellery.

Topaz

The Topaz Murano glass captures the fresh brilliance of sky blue, reminiscent of open skies and freedom. Its bright and uplifting colour brings a radiant elegance to your ashes jewellery.

Sapphire

The Sapphire Murano glass shines with a deep royal blue hue, symbolising strength and loyalty. Its bold, majestic colour adds a striking elegance to your ashes jewellery.

Emerald

The Emerald Murano glass glows with a rich green hue, evoking vitality and renewal. Its vibrant depth brings a timeless and graceful beauty to your ashes jewellery.

Marine

The Marine Murano glass shimmers with a turquoise-green tone, blending the calm of blue with the freshness of green. Its vivid colour adds a unique and uplifting character to your ashes jewellery.

Citrine

The Citrine Murano glass radiates a golden yellow hue, full of warmth and positivity. Its sunny brightness brings a joyful and uplifting touch to your ashes jewellery.

At Alba Rose, every piece is available in a choice of six precious metals, each selected for its beauty and durability.

Our silver options are enhanced with a long-lasting plating - a tarnish-resistant finish. Rhodium plating for a bright white, or yellow and rose gold plating for a warm, enduring glow.

Silver Accent Stones - Cubic Zirconia
All our silver metals are set with cubic zirconia accent stones that mimic the look of diamonds.

For those seeking the richness of solid gold, we also offer 9ct white, yellow, and rose gold, each with its own timeless character.

Gold Accent Stones - Diamonds
All of our gold metals are set with ethical lab grown diamonds as standard.

Whether you prefer the classic elegance of yellow, the romantic blush of rose, or the contemporary cool of white, your chosen metal will provide the perfect setting for your Murano glass gemstone and ensure your jewellery remains a lasting tribute.

Sterling Silver

Bright and enduring, with a protective rhodium layer that enhances brilliance and guards against tarnish for lasting beauty. Marked 925.

Silver - Yellow Gold

Sterling silver overlaid with a rich 2 yellow gold plating, crafted for a warm glow and long-lasting finish. Marked 925.

Silver - Rose Gold

Sterling silver enriched with a soft blush of rose gold, combining romance and modern style with durable plating. Marked 925.

9K White Gold

A luxurious precious metal with a sleek, contemporary tone that pairs beautifully with all glass colours. Hallmarked 375

9K Yellow Gold

Classic and enduring, yellow gold brings a timeless glow that has symbolised love and devotion for centuries. Hallmarked 375

9K Rose Gold

Delicate and feminine, rose gold offers a warm blush hue that feels both romantic and modern. Hallmarked 375

Choosing the right ring size is essential to ensure your jewellery is comfortable and secure. As finger sizes can change slightly depending on the time of day and temperature.

If you're unsure of your size, we provide a free finger sizing tool sent with every order kit. This is a professional finger measuring tool, so you can be confident that your ring will fit perfectly.

When you place your order, select “I'm unsure” and once confirmed you can update your order with your chosen finger size on the order confirmation page.

As soon as you confirm the size to us, we start production of the jewellery mounting for your Murano glass gemstone.

Ring Size Conversion Chart

UK Size	US Size	EU Size	Circ	Diam
E	2.5	42	42.4 mm	13.5 mm
F	3	44	44.0 mm	14.0 mm
G	3.5	45.5	45.2 mm	14.4 mm
H	4	46.5	46.8 mm	14.9 mm
I	4.5	47.5	48.0 mm	15.3 mm
J	5	49	48.7 mm	15.5 mm
K	5.5	50	50.0 mm	15.9 mm
L	6	51	51.2 mm	16.3 mm
M	6.5	52.5	52.5 mm	16.7 mm
N	7	54	53.8 mm	17.1 mm
O	7.5	55	55.1 mm	17.5 mm
P	8	56.5	56.3 mm	17.9 mm
Q	8.5	57.5	57.6 mm	18.3 mm
R	9	59	58.9 mm	18.8 mm
S	9.5	60	60.2 mm	19.2 mm
T	10	61.5	61.4 mm	19.6 mm
U	10.5	62.5	62.7 mm	20.0 mm
V	11	64	64.0 mm	20.4 mm
W	11.5	65	65.3 mm	20.8 mm
X	12	66.5	66.6 mm	21.2 mm
Y	12.5	67.5	67.8 mm	21.6 mm
Z	13	69	68.5 mm	21.8 mm
Z+1	13.5	70.5	70.0 mm	22.3 mm
Z+2	14	71.5	71.3 mm	22.7 mm
Z+3	14.5	73	72.6 mm	23.1 mm
Z+4	15	74	74.0 mm	23.6 mm
Z+5	15.5	75.5	75.3 mm	24.0 mm
Z+6	16	77	76.6 mm	24.4 mm

Engraving transforms ashes jewellery into something uniquely yours. Every product can be personalised with words of love and remembrance that result in a truly sentimental piece of jewellery.

We offer a single font, Times New Roman, which is clearly legible on all of our items of jewellery.

Below shows some examples of how our jewellery is engraved for our customers.

Engraving Inside Rings

Up to 25 characters are centered in the back of the ring band.

Engraving on Pendants

Up to 25 characters are centered on the back of the pendant.

Engraving on Earrings

Up to 25 characters are centred above and below the earring post. The message is repeated on both earrings.

Engraving on Charms

Up to 25 characters written in a circle on the side of the charm. The message is repeated on both sides of the charm.

All of our products are custom made, which means that we can't specify exactly how long it will take to produce, but we can give you an rough estimate.

On average it takes 2-3 weeks from when we receive the ashes to complete your order.

Gold items usually take 3-4 weeks due to the extra hallmarking step which is required by law for all gold items.

If there is a special case you'd like us to finish your order by, then please get in touch and we'll see if it will be possible.

We will however keep you updated throughout the process, and you'll receive email notifications at the following steps:

Step 1 - Ashes Received

As soon as the ashes are received at our facility, we'll process them and notify you by email of their arrival.

Step 2 - Mount Being Made

As soon as the ashes are received at our facility, we'll process them and notify you by email of their arrival.

Step 3 - Glass Being Made

Whilst the mount is being made, we then organise the glass ashes to be produced. Typically it takes 1 - 2 weeks to complete your order from this notification.

Step 4 - Hallmarking

If your order contains any gold items, we send the finished mount for hallmarking at the Birmingham assay office. Typically it takes 3-5 days to complete your order from this notification.

Step 5 - Ready to Ship

When your order is ready to ship, we notify you with a tracking number for next day delivery.

We know that choosing a piece of memorial jewellery is a meaningful decision, and we want to make the process as easy as possible. That's why we've partnered with Klarna, giving you flexible payment options at checkout.

With Klarna, you can:

Pay in 30 days - receive your jewellery first, and pay later with no added interest.
Pay in 3 instalments - spread the cost into three equal payments, taken automatically every 30 days, with no fees or interest.

Benefits of using Klarna:

Instant approval decision at checkout.
No hidden charges or interest.
More flexibility when budgeting for your jewellery purchase.

How it works:

Choose Klarna at checkout.
Select your preferred payment plan.
Complete your purchase and Klarna will send you reminders when payments are due.

Klarna's payment options are subject to individual eligibility checks. For full terms and conditions, please see Klarna's website.

Every Alba Rose pendant and necklace comes with a 17 - 20 inch adjustable chain, allowing you to select the perfect length for your comfort and style.

17" - Petite Fit

Best suited for younger wearers or those with petite neck sizes. This length sits just above the collarbone for a delicate, close fit.

18" - Standard Fit

Ideal for average neck sizes, this is the most popular length for pendants, resting neatly at or just below the collarbone.

20" - Longer Fit

Designed for a more relaxed style or for those with larger neck sizes, this length sits lower on the chest and frames open necklines beautifully.

We want every piece of Alba Rose Ashes jewellery to be cherished for a lifetime, which is why we offer a comprehensive 3 Year Warranty on all our items.

Our warranty covers:

Manufacturing faults in materials or craftsmanship
Stone setting security, ensuring your glass gemstone is held safely.

What’s not covered:

Normal wear and tear (such as scratches or tarnishing).
Plating and finish , including rhodium or gold plating starting to wear away.
Damage caused by accidents, improper handling, or contact with chemicals.
Repairs or alterations made by another jeweller.

If you ever experience an issue within 3 years of purchase, simply contact our team and we will repair, replace, or restore your jewellery free of charge under the terms of our warranty.

We stand behind the quality of our craftsmanship and materials, giving you peace of mind that your jewellery is protected and made to last.

If your Alba Rose jewellery has some wear and tear, which is natural after years of wear, we offer a 10 day refurbishment service for just £59 per item to bring your jewellery back to its new condition.

Every Alba Rose order comes with free shipping, no matter the value of your purchase.

We believe that something as meaningful as memorial jewellery should arrive with care and without extra cost. Your jewellery will be securely packaged and sent by tracked delivery, giving you peace of mind every step of the way.

Whether you are ordering for yourself or sending a heartfelt gift, delivery is always free — it's our way of making the process as simple and stress-free as possible.

With every piece of Alba Rose jewellery, you will receive a Certificate of Authenticity. This certificate is our promise that the gemstone we have created truly contains the ashes of your loved one, carefully and respectfully encased within the Murano glass.

We understand the deep trust you place in us when sending something so precious. The certificate provides you with reassurance and peace of mind — a written confirmation of the care, integrity, and craftsmanship behind your jewellery.

Each certificate is unique to your order and serves as a lasting record, ensuring you can treasure your jewellery with complete confidence.

Every piece of Alba Rose jewellery arrives in our luxurious gift packaging, designed to make the moment of receiving it as special as the jewellery itself.

Your chosen piece is carefully presented in a high-quality keepsake box, complete with our signature touches. Whether you are ordering for yourself or as a gift for someone dear, the presentation reflects the care, respect, and craftsmanship that goes into every item we create.

Our packaging is not only beautiful, but also a lasting keepsake in its own right — a box that can be treasured, just like the jewellery inside.

We understand how personal and meaningful each piece of ashes jewellery is. Because every item is custom made just for you, returns and refunds are limited — but we always want to help when something goes wrong.

When you can return an item?

We can accept a return only if:

The jewellery doesn't match what you ordered (for example, wrong design, engraving, or glass colour).
There's a manufacturing or quality fault.

If you believe one of these applies, please contact us within 14 days of receiving your order. Email us at support@albaroseashes.co.uk or call 01702 837012, including your order number, a description of the issue, and clear photographs if relevant

Once we review your case, we'll arrange a repair, replacement, or return free of charge if it falls under our return policy.

Cancellations & refunds Because we personalise every piece using your entrusted ashes, we can only issue a full refund if:

You cancel before we begin work on your jewellery, or
We have not yet received your ashes.

Once production starts or your ashes arrive with us, we cannot offer a refund due to the nature of the product.

To ensure your Alba Rose ashes jewellery arrives in time for Christmas, please place your order before Sunday, 1st December 2025.

Our jewellery is individually handcrafted with great care, and each piece takes several weeks to complete.

Orders placed after 1st December will continue to be accepted, but delivery before Christmas cannot be guaranteed

These orders will be scheduled for completion and dispatch during the second week of January 2026.

If you have already placed your order, please ensure that your ashes kit reaches us no later than Saturday, 7th December 2025.

Any ashes received after this date will mean your order will be completed after Christmas, even if it was placed before the ordering deadline.

We kindly encourage all customers wishing to gift a piece of memorial jewellery this Christmas to place their order early.

Every Alba Rose creation is hand-crafted with love, care, and precision — a beautiful and lasting tribute, made to be treasured for years to come.

Over 1000 5 Star Reviews and Counting!

Become an Authorised Retail Partner

By becoming an authorised retailer you can offer your clients the highest quality ashes jewellery in the UK generating additional
revenue for your business.

How Does it Work

Once your account is approved, we'll send you a complimentary Point of Sale starter kit. This includes brochures, sample jewellery, and ashes collection kits to help you get started.
You can place orders quickly and easily through our partner website, or by contacting our friendly team who will be happy to assist you.
Our average turnaround time is 3 weeks from the moment we receive the ashes at our studio.

Become a Partner Today

We don't operate on a commission basis. Instead, you charge your customer the full Recommended Retail Price (RRP) as shown on our trade website. We will then invoice you for the RRP minus your agreed Trade Discount.

We understand the challenges of managing cash flow as a small business. That's why you won't need to pay until your order has been dispatched — or within 30 days of placing it, whichever comes first. This gives you time to collect payment from your customer before settling your invoice.

Quickly access your order history to view the products you've ordered for your customers — making new orders fast and hassle-free.

A variety of point-of-sale materials are available to order directly through your online trade account. Brochures, Freepost Envelopes & Ashes pouches to name a few.

With thousands of jewellery pieces crafted, your customers are in safe hands. If there's ever an issue with an order, our dedicated customer service team is here to help. Our in-house workshop offers ring resizing, polishing, repairs, and replating to ensure a swift turnaround.

By default, we ship orders directly to your business, allowing you to personally present the jewellery to your customer. Prefer it sent straight to the customer instead? Just let us know — we’re happy to arrange it.

Give us a call on 01702 837012, email us at partners@albarose.com